Returns
Returns -
Our policy
lasts 30 days.
If 30 days have gone by
since your purchase, unfortunately we can’t offer you a refund
or
exchange.
To be eligible for a
return, your item must be unused and in the same condition that you
received
it. It must also be in the original packaging.
Several
types of goods are exempt from being returned.
Perishable goods such as
food, flowers, newspapers or magazines cannot be returned.
We also do not accept
products that are intimate or sanitary goods, hazardous materials,
or
flammable liquids or gases.
Additional non-returnable items:
·
Gift cards
·
Downloadable software products
·
Some health and personal care
items
·
Personalised
products
To
complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain
situations where only partial refunds are granted (if applicable)
Book
with obvious signs of use.
CD, DVD, VHS tape,
software, video game, cassette tape, or vinyl record that has been
Opened.
Any item not in its
original condition, is damaged or missing parts for reasons not due to
our
error.
Any item that is
returned more than 30 days after delivery
Refunds
(if applicable).
Once your return is
received and inspected, we will send you an email to notify you that
we have received your
returned item. We will also notify you of the approval or rejection
of your
refund.
If you are approved,
then your refund will be processed, and a credit will automatically
be applied to your
credit card or original method of payment, within a certain amount of
days.
Late or missing refunds (if applicable).
If you
haven’t received a refund yet, first check your bank account again.
Then contact your credit
card company, it may take some time before your refund is
officially
posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of
this and you still have not received your refund yet, please contact
us at support@pochdesigns.com.au
Sale items (if applicable)
Only regular priced
items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
(if applicable).
We only replace items if
they are defective or damaged. If you need to exchange it for
the
same item, send us an email at support@pochdesigns.com.au
Send your item to:
Poch Designs
C/O Returns/Exchange
49 Glenora Ave
Coburg, Victoria
3058
Australia.
Gifts
If the item was marked
as a gift when purchased and shipped directly to you, you’ll
receive a gift credit
for the value of your return. Once the returned item is received, a gift
certificate
will be mailed to you.
If the item wasn’t
marked as a gift when purchased, or the gift giver had the order
shipped to themselves to
give to you later, we will send a refund to the gift giver and he
will
find out about your return.
Shipping
To
return your product, you should mail your product to:
Poch Designs
C/O Returns/Exchange
49 Glenora Ave
Coburg, Victoria
3058
Australia.
You will be responsible
for paying for your own shipping costs for returning your item.
Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping
will be deducted from
your refund.
Depending on where you
live, the time it may take for your exchanged product to reach
you, may vary.
If you are shipping an
item over $75, you should consider using a trackable shipping
service or purchasing
shipping insurance. We don’t guarantee that we will receive your
returned item.